How to View Abandoned Carts in Shopify
Shopify provides a straightforward way to view abandoned carts directly within your admin panel. Here’s a step-by-step guide:
- Log in to your Shopify account: Go to your Shopify admin panel by entering your store’s URL followed by
/admin(e.g.,www.yourstore.com/admin). Enter your login credentials. - Go to the Orders section: Once logged in, locate the “Orders” option in your Shopify dashboard, usually on the left-hand sidebar. Click on it to open the orders section.
- Select “Abandoned Checkouts”: In the Orders section, you’ll find an option called “Abandoned Checkouts.” Click on it to access the abandoned checkouts page.
Now you’ll see a list of all the checkouts that customers initiated but didn’t complete. Each entry provides valuable information about the customer and their cart, such as:
- Customer’s name and email address (if provided)
- Cart contents (products and variants)
- Cart value
- Time of cart abandonment
- Abandoned cart date and status (open, closed, or completed)
You can also export abandoned checkouts when you export your orders. This allows you to analyze the data in a spreadsheet program.
For developers, the Abandoned Checkouts resource in the Shopify API provides a way to retrieve a list and count of abandoned checkouts programmatically. This can be useful for building custom applications or integrating abandoned checkout data with other systems.
